Guest Services Executive - Front...
Jumeirah -
Dubai, United Arab EmiratesJob Details
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Job Description
An exciting opportunity has arisen for a Guest Services Executive – Front Office to join the Jumeirah Zabeel Saray team.
The main duties and responsibilities of this role
The Main Duties And Responsibilities Of This Role Include
Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You
The main duties and responsibilities of this role
The Main Duties And Responsibilities Of This Role Include
Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You
Job Requirements
The ideal candidate for this position will have the following experience and qualifications
One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
Strong knowledge of Microsoft Office products and Opera (Cloud).
Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.
Proficient in English and Russian languages.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow.
Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include
Supportive and inclusive work environment
Access to Learning & Development programs and clear pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Company-provided shared accommodation
Comprehensive healthcare and life insurance coverage
Paid annual and flight from your home country
Competitive tax-free salary paid in UAE Dirhams (AED)
One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
Strong knowledge of Microsoft Office products and Opera (Cloud).
Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.
Proficient in English and Russian languages.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow.
Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include
Supportive and inclusive work environment
Access to Learning & Development programs and clear pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Company-provided shared accommodation
Comprehensive healthcare and life insurance coverage
Paid annual and flight from your home country
Competitive tax-free salary paid in UAE Dirhams (AED)
