SMITHS DETECTION MAKING THE WORLD A SAFER PLACEEvery minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globeLife At Smiths –Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threatDigital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued successExciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIMLInternational environment: With some projects, work requires global collaboration and the potential to travel and grow with the businesshttps://youtu.be/JiF8pOeYir4?si=VMbssozgqYp0qaUYJob DescriptionWe have an amazing opportunity for our Technical Service Department for the role of Technical Support Specialist focused on Server / Clusters, Virtual Networks / Protocols, Fireballs, Databases. This is a critical position where you handle extensive and complex IT centric project (planning, control, and support) for new products and technologies.We are looking for someone with drive, energy, and self-motivation with strong proficiency in network protocols such as TCP/IP, SMTP.Note: This role is based at either of the Smiths Detection’s European office with a mix of home and office working.Join us and we’ll help build your career, offering excellent opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Duties and ResponsibilitiesHandling of complex technical issues to support field service in the region and globally as part of a global support team.Systemic and systematic documentation of processes and solutions.Recognition of patterns (e.g. geographical, technological) in relevant inquiries by evaluating the documented processes and developing sustainable, economical solutions in close cooperation with Product Support.Writing articles and updating knowledge bases.Develop and execute technical forums with product support and other functions (mainly development and production) to define and adhere to service concepts, product service plan, and customer-friendly service plans.For extensive commissioning and service projects, possibly as part of large-scale projects or for complex projects, support installation and commissioningGlobal support of the service teams by working in "remote" supportProfessional management of installations team.Coaching others and supporting employees in improving work processes. Ensure knowledge transfer to local service teams.Determine the technical condition of the plants and systems, advise customers on preventive maintenance if necessary.Ensure solution documentation based on current methods and knowledge transfer to local, regional or global service teams.The assessment of risks as well as the management and supervision of the projects require additional specialist knowledge through several years of specific professional experience.Willingness to travel 15-35%IndividualSeveral years of experience in supporting customers, also via modern means of communication, for the analysis and solution of faults or problemsVery good communication skills in English and one other European languageProficient with network protocols ie. TCP/IP; SMTP, etc.Confident handling and troubleshooting databases.Experience with Firewall solutions and configuration.Capability and skills to work with and troubleshoot VM solutions.Several years of experience with the integration and support of customer solutions in the IT/network environmentStrong Knowledge of Linux OS combined with machinery applications.Preferably Industrial background i.e., network attached machinery.To find out more about life at Smiths Detection check out our LinkedIn (17) Smiths Detection: My Company | LinkedInJoin us for a great career and competitive compensation & benefits whilst keeping the world a safer place.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)or LinkedIn.#Smiths