Senior Front Desk Hospitality Agent

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.We are growing and will be looking for future team members. Please apply to register your interest and we will contact you once we have new roles and start interviewing.Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!AT SONDER YOU WILL:Coordinate Front Desk Hospitality Agents’ work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailableAssist with training and mentorship of Front Desk Hospitality Agents Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervisionUtilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front DeskBe the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech featuresAssist building leadership with any administrative tasks required to keep all operations running smoothlyFlex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assignedSupport multiple Sonder properties throughout the local market, as requiredWHAT WE LOOK FOR:Significant experience using guest/customer communication tools such as Salesforce Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chatExcellent problem solving skills, with the desire to “get it done” for our guestsStrong computer literacy and writing skills and comfort switching between multiple desktop and mobile applicationsOrganized, hardworking, and detail-oriented Thrives in a fast paced, ever-changing, always challenging startup environmentAbility to work effectively both in a team environment as well as independentlyFlexible schedule and open to working evenings, weekends and holidaysAbility to lift/carry items up to 50 pounds and stand/walk for extended periods of timeDemonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience rolesProficiency in languages other than English a plusThis role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)We also have great benefits to make your life easier so you can focus on what you’re best at:Competitive compensationGenerous stock planMedical, dental and vision insurance (where applicable)Flexible vacationAnnual free credits and discounts to stay in SondersA company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!Workplace flexibility (for remote-specified positions only) #ABetterWaytoWorkWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.