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About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.TITLE: Field Service TechnicianLOCATION: Kuwait, VirtualPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfactionResponsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level AgreementsRequired to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encodersResponsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacementsField Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control TowerBuild working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the companyPerforms periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institutionResponsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keepingResponsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportationResponsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activitiesMay be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reportsMay require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shiftsEnsure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort OfficerRetail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limitedBasic qualificationsHigh School Diploma or equivalentUp to one year of related experienceAbility to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems requiredExperience in PC Hardware Maintenance and supportWorks well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality workExcellent interpersonal skills/customer relationship skills requiredHigh level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs requiredHigh level of personal integrity; Support and promote teamwork and cooperative effortMust have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-callPreferred qualificationsAssociate’s Degree preferredPrevious experience in NCR or similar equipment is a plusCCNA preferredA+ CertificationITE or Polytechnic in Electronics and Communications EngineeringThree weeks of job-related training will be provided within the dedicated NCR Facility, but foundational knowledge and experience in these areas are key.Benefits7 Paid holidaysPaid vacation6 Paid floating holidays401K savings and retirement planMedical insurance available immediatelyIntrigued on why this role is like no other? Please click the apply button or link to find out more.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
