Guest Relations Manager

Job DescriptionGuest Relations ManagerAn exciting opportunity has arisen for a Guest Relations Manager to join Rixos Premium Seagate.What You Will Be DoingManage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfactionManage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.Handle guest complaints and refer them as necessary, follow up on corrective actionConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with service providers.Assist guests with all inquiries, both hotel and non-hotel related.Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.Keeping track of inventory and ordering of supplies related to guest services.Manage incoming guest mail, messages, facsimiles and special deliveries.Participate in management team meetings and training sessions as necessary.Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.Conducts all of the above in accordance with the hotel’s policy.QualificationsYour experience and skills include:2-4 years of Experience in the similar area.Fluent in English (A foreign language will be an advantage)Profile with Master in one of the recognized hospitality schools is a plus.Ability to focus attention on guest needs, remaining calm and courteous at all times.Highly responsible & reliableExcellent communication skills, both written and verbal requiredStrong interpersonal and problem-solving abilitiesAdditional InformationExpatFemale First name *This field is required. Last name *This field is required. Email *This field is required. Phone *This field is required. Are you 18+ years old? *Select an option... Yes NoSelect an option...This field is required. Have you finished your military service? *Select an option... Yes NoSelect an option...This field is required. Have you been dismissed or suspended from any position on disiplinary grounds? *Select an option... Yes NoSelect an option...This field is required. Resume *. We accept .pdf, .doc, and .docx formats.The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *This field is required.Thank you for applying!Good luck!