Receptionist - Chinese Speaker

Job SummaryMain duties/responsibilities:Give a warm and engaging welcome to guests on arrival and perform guest check-inTake payment from guests on departure and close their bills correctlyBe efficient in assisting guests throughout their stay with any requirementsSell rooms to walk-in guests at the maximum rate possibleEnsure that the Guest Services desk is manned, operationally prepared and stocked at all timesMaintain the privacy of all guests by ensuring that no details of the guests are disclosedUpdate all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been providedEnsure all the guests has been assisted in timely manner with their special requests and reservationsScan the passport of every guest on arrival and save the data correctlyLogs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significanceAttend the daily handover briefing at the beginning of each shiftCarry out cashiering duties like foreign currency exchange, paid-outs etc.Maintain their cash float, take full responsibility for it ensuring that it is balanced at all timesPerform any related duties and special projects as requested by the Front Office Manager/Team LeaderCANDIDATE PROFILESecondary Education/Degree in hotel management2 years front desk experience in a 5 star HotelKnowledge of basic Microsoft Office applicationsKnowledge of Opera (Front Office Applications)Fluency in written and spoken Chinese & English