Onboarding Coordinator

Job DescriptionJob Overview:To provide operational support for all the new hire processes including: onboarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e – ticket and corporate Induction. etc., advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across Miral Experiences and Miral Destinations. Creates a positive experience for new joiners when facilitating our onboarding procedures for new hires. Responsible for communicating company and position details to new hires before their start date, gathering necessary paperwork, arranging flights, accommodation and planning their first days.Job Scope:Pre-boardingActs as the first point of contact for new colleagues and their families, to welcome, explain and support them through the processProvide the relevant support documents, handbooks, and onboarding process overviewOperate as policy and process expert Drafts emails and communications during the pre-boarding processEnsures that clear lines of communication and updates are regularly available to incoming colleagues and Line Managers Work with new colleagues to collate required documentation for employment permit applicationCreate employment contract, relevant offer letters Maintain data in HRMS system, ensuring data integrityPrepare employment permit application and apply for visas for new colleagues and familyOrganize relocation for overseas, including booking flights, hotel or company accommodation and arranging airport pick-upsConsult with travel agents, accommodation, and transport teams to ensure a smooth arrivalEnsure relevant PRS are raised with procurement and financeEnsures new hire file is complete with required documentsPrepares onboarding kits including IDs, IT log on and equipment, business are is readyCo-ordinates with internal stakeholders to arrange colleague inductions (L&D, DTD, Security etc.)Welcomes new joiners on arrival and introduces them to their teamsPartners with HR Services team to arrange processing of additional visa formalitiesCollaborate effectively with departments within HR and the wider business to ensure a smooth and seamless transition into their roleManage all cases within SLAs and keep track of turnaround timesAdmin/ProjectsProcess improvement, actively identify improvement areas and solutioning for review and implementation Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)Service Excellence / Teamwork (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries) Requirements:Degree/Diploma/Certificate course in Human Resources or equivalent or Customer ServiceExperience in Talent Acquisition or Human Resources. Alternately, one to two years in a guest facing or Proficiency with MS Office including Word, Excel, PowerPoint & OutlookHigh level of proficiency in written and verbal communicationExcellent attention to detail Strong People skillsWell organized and proficient in managing multiple priorities.Ability to work in a fast paced, fun, and busy environment managing multiple deadlines. Empathetic and approachable customer service role.