Job PurposeThis role holds the responsibility to identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. The Wholesale DGM should be responsible for the whole Nissan network.Main Accountabilities / ResponsibilitiesSales Process EnhancementBuild network strategy along with sales GM & DNDIdentify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. Review sales consultant performance and efficiency with management & define action plansReview Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practicesReview VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievementForecast month end retail landing on a weekly/monthly basis to improve NSC's forecast accuracySupport in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progressDeploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts. Marketing EnhancementDeploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches)Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts. Provide recommendations on new & innovative ways to enhance marketing effortsPeriodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tacticsSupport dealership and national efforts through the assistance at auto shows as well as local activitiesIncentive (VME) managementEducate dealership personnel on current incentive programs for customers, sales associates and outletEnsures that dealership personnel comply with rules and requirements. Business managementRoutinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards. Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow up plan. Carflow Review carflow to ensure sufficient stock levels are maintained to attain retail targets. Customer QualityEnsure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasuresEnsure dealer management address specific customer complaints that need to be resolvedPeriodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet levelDealer Network DevelopmentConduct routine assessments of outlet facilities to ensure Retail Visual Identity aligned with the latest Global StandardsRoutinely document outlet performance via contact/visit reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in placeEnsure adequate level of demo/test drive vehicles are maintained and that demo car policies are adheredTrainingConduct or support training of sales associates and monitor the training status of outlet staff (aligned with Global Curriculum)Conduct or support leadership training for dealer principals/sales/service managers (aligned with Global Curriculum)HRMonitor staff levels to ensure the appropriate number and qualification (% of certification where applicable) of staff is maintained & the pay plans are in line to successfully attain retail objectivesOthers:Maintain awareness of competitive dealership actions (Marketing or Network actions)Deploy special initiatives such as Nissan Customer Way (NCW)Ensure dealers are aware of and capable of utilizing NSC provided tools and resourcesRelevant experience:Minimum 5 years of experience in the same fieldAutomotive experience is a mustCompetencies:Excellent Communication and leadership skills. Self-motivated Individual with professional behavior who operates under highest standards of ethical conduct. High MS Office capabilitiesFluency in English and ArabicStrong communication, influencing and conflict management skillsNegotiation skillsBusiness relationship management skillsTime management skillsDetail OrientedAnalytical skillsGiza Egypt