Operations Duty Manager - EKSC

Job PurposeJob PurposeAs the Operations Duty Manager, you will lead the cargo hub operations at Dubai International Airport (DXB) on a shift basis, driving productivity and resource optimisation to meet operational goals ensuring that quality, safety and regulatory standards and procedures are not compromised.Job OutlineManage top line operational activities and enable the right people with the right skills to be assigned at the right time to accomplish the work that needs to be done.Provide leadership and direction to the operations team in areas such as performance management, upskilling and recognising development needs within the team.Develop and maintain professional relationships with internal departments to positively enable department objectives.Evaluate team performance against established goals and objectives, and provide meaningful and constructive feedback to individuals in accordance with the Emirates performance management principles.Manage conduct and conflict within the team in line with the relevant policies and procedures ensuring consistency and objectivity.Lead monthly safety meetings based around investigation, audits and corrective actions to ensure safety, security and regulatory standards are applied without compromise.Ensure all safety incidents and accidents are investigated effectively, providing guidance and ensuring adherence to regulatory obligations including SMS and IOSA.Prepare the daily hub operations and SkyCargo hub service level reports and recommend changes to maintain and continuously improve SkyCargo Service Delivery.Recommend changes to Standard Operating Procedures as appropriate and encourage teams to participate in continuous improvement initiatives and new ways of doing things.Ensure all deviations are handled, recorded and escalated as per Standard Operating Procedures.Qualifications & ExperienceIn order to be considered for this position, you will need to meet the following requirements: Education And QualificationsDegree or Honours (12+3 or equivalent) A qualification in logistics and operations management or similar would be advantageousExperienceLogistics/Cargo / Other : 8+ YearsExperience of cargo operations, with at least 5 years experience of supervising an operational workforceExperience of cargo load planningExperience of ramp handlingKnowledge And SkillsExpertise in IATA cargo handling procedures and regulationsKnowledge of aircraft handling, weight and balance, load planning and dangerous goods regulationsDemonstrable ability to find solutions to conflicts and irregularitiesProven ability to act as an effective mentor/coachKnowledge of risk analysis, airline quality management systems and ISO9001/2000 proceduresMinimum DG Cat-8Salary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers