dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.Job PurposeAs a Customer Support Executive you will help the users with their concerns, inquiries and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management.Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.In this role, you will:Communicate with clients through various channels (Live chat, Email, Ticket form, FacebookMessages, Twitter & Instagram) and provide product and service information by resolving product and service problemsGenerate sales leads that develop into new customersImprove customer service experience and help create engaged customersTake ownership of customers issues and follow problems through to resolutionKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsMaintain an orderly workflow according to prioritiesTake ownership of client issues, coordinate with concerned departments and follow problems through to resolutionRequirementsBachelor's degree in Business Management, Marketing, sales or other relevant subjectAt least 2-3 years of experience in a Customer Support or Live chat support roleExperience using help desk software and remote support tools (Zendesk, Freshdesk, Etc.)Knowledge of company products, workflow & servicesLanguage expertise (read, write, understand) ArabicVery good command of English languageProficiency with computers and strong typing skillsStrong problem-solving and troubleshooting skillsExcellent communication skillsGood multitasking skillsStrong organisation skillsPassion for ensuring a world class user support experienceQuick learner and adaptable to learn new processes, concepts, and skillsSkilled problem-solver and multi-taskerPatientCritical thinkerBenefitsA fast paced, high performing teamSocial & Medical InsuranceLife InsuranceRewards & RecognitionsLearning & Development opportunities#dubizzleegypt