Fleet After Sales Executive
Katameya, Cairo
Fleet After Sales Executive
Katameya, CairoPosted 31 minutes agoJob Details
Skills And Tools:
Job Description
Job Purpose:
To develop, manage, and grow after-sales business with fleet and corporate customers by promoting service packages, spare parts programs, maintenance contracts, and value-added after-sales solutions. The role ensures high levels of customer satisfaction, operational efficiency, and profitability from fleet accounts while maintaining compliance with company and manufacturer standards.
Essential Duties & Responsibilities
Business Development & Sales
• Identify and target potential fleet and corporate customers for after-sales services.
• Promote and sell preventive maintenance contracts, service packages, parts supply programs, and repair services.
• Negotiate service agreements, pricing, and contract terms in line with company policy.
• Prepare and present tailored proposals for fleet customers.
• Conduct regular visits to customer sites to assess fleet condition and service needs.
Customer Relationship Management
• Serve as the primary point of contact for assigned fleet accounts.
• Maintain strong long-term relationships with fleet managers, procurement departments, and decision-makers.
• Ensure timely communication regarding service schedules, technical updates, and promotional offers. Resolve complaints and service issues promptly to retain customer loyalty.
Sales Operations Management
• Coordinate with service centers, parts department, and warranty teams to ensure timely service delivery for fleet customers.
• Monitor service booking schedules and capacity planning for fleet jobs.
• Oversee the delivery and follow-up of all contracted services.
• Maintain accurate records in the CRM/DMS system for all fleet activities.
Financial Performance• Achieve assigned revenue and gross margin targets from fleet after-sales services.
• Monitor profitability of fleet contracts, ensuring discount structures and service costs remain within approved limits.
• Control outstanding receivables from fleet accounts and ensure timely payment collection.
Compliance & Standards
• Ensure all activities comply with company policies, manufacturer standards, and health & safety requirements.
• Follow standard operating procedures (SOPs) for service quality, parts handling, and warranty claims.
• Ensure documentation of contracts, invoices, and service records meets audit standards.
Job Requirements
- Bachelor’s degree in business administration, Automotive Engineering, or a related field.
- Minimum 3–5 years in automotive after-sales, fleet service, or B2B sales, preferably in an automotive dealership or service environment.
- Industry Knowledge: Strong understanding of vehicle maintenance cycles, spare parts, service processes, and warranty policies.
- Languages: Very good in English.
Skills:
- Negotiation and contract management.
- CRM/DMS system proficiency.
- Financial analysis and cost control.
- Microsoft Office (Excel, PowerPoint, Word).
- Report writing and presentation skills.
Key Attributes: - Customer-focused with strong interpersonal skills.
- Results-driven with business acumen.
- Proactive problem solver.
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Team player with cross-functional coordination skills.
