Head Of Operations
tasahel -
Giza, Egypt
Job Details
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Job Description
- Oversee the daily operations of the company, ensuring smooth workflow across all departments.
- Develop and implement operational strategies that enhance customer experience and business growth Supervise and support visa processing teams, travel consultants, and customer service departments.
- Analyze KPIs and operational data to drive continuous improvement.
- Contribute to strategic planning and decision-making as a key member of the management team.
- Coordinate with external partners, suppliers, and government authorities related to travel and tourism services.
- Ensure high service standards are maintained and customer satisfaction targets are met.
- Ensure compliance with local and international travel regulations and company policies.
train, and manage operational staff; provide coaching and leadership support. - Prepare and present operational reports to upper management.
Job Requirements
- Strong communication skills for effective interaction with clients, stakeholders, and the team.
- Leadership abilities to guide and motivate staff in delivering exceptional tourism experiences.
- Proficiency in tourism management software and tools for planning and booking.
- Analytical skills to assess market trends and customer preferences.
- Excellent organizational skills for coordinating multiple projects and events.
- Customer service skills to ensure a positive experience for travelers.
- Knowledge of local culture, attractions, and regulations to promote tourism effectively.
- Problem-solving mindset with attention to detail.
- Adapt to changing market conditions and business needs
- Age: 38-45
- Bachelor’s Degree Excellent
- MBA
- GDS- CRM-Online Booking Systems- ERP
