Receptionist & Page moderator

Receptionist Responsibilities: 

• Greet and welcome visitors as soon as they arrive at the office.
• Direct visitors to the appropriate person at the office.
• Answer, and forward incoming phone calls are directed to the right extension.
• Maintain the diary and arrange appointments as necessary.
• Type reports and routine correspondence from dictation or written sources.
• Supervise the collection and delivery of incoming and outgoing mail to ensure that it is delivered to the correct addresses, internally and externally.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.

Page moderator Responsibilities:

• Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, LinkedIn, you tube, tik tok, and additional channels.
• Manage and monitor customer interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts.
•  Create ad, select keywords, create targeting audience and monitor ad performance to ensure a positive ROI.
• Produce reports on relevant moderation statistics, issues and outcomes
• Conduct market research and analyze trends to identify new opportunities and improve campaign performance.
• Measure the success of every media campaign by data analytics.
• generating, editing, publishing, and sharing daily content (original text, images, and videos) that builds customer engagement
• Creating and provoking conversations to encourage the community to engage
• Handle and deliver complains and deliver a solution to customers  
• Stay updated on industry trends, competitor activities.
• Moderating comments & messages and follow up with customers to achieve customer satisfaction. 
• Building a knowledge base for clients’ FAQ’s