Page Moderator

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Giza, EgyptPosted 21 days ago

38Applicants for1 open position

Job Details

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Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, LinkedIn, you tube, tik tok, and additional channels.
Manage and monitor customer interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts.
Create ad, select keywords, create targeting audience and monitor ad performance to ensure a positive ROI.
Produce reports on relevant moderation statistics, issues and outcomes
Conduct market research and analyze trends to identify new opportunities and improve campaign performance.
Measure the success of every media campaign by data analytics.
generating, editing, publishing, and sharing daily content (original text, images, and videos) that builds customer engagement
Creating and provoking conversations to encourage the community to engage
Handle and deliver complains and deliver a solution to customers
Stay updated on industry trends, competitor activities.
Moderating comments & messages and follow up with customers to achieve customer satisfaction.
Building a knowledge base for clients’ FAQ’s

BS in Communications, Marketing, Business, New Media or Public Relations.
Must Have Experience As a Social Media Moderator.
Experience in all social media Platforms.
Experience in dealing with social, and digital campaigns and applications as well.
Creative.
Very good in Customer Service.
Excellent communication skills.
Fluency in English.
Minimum Experience: From 2-3 years of experience