Skills And Tools:
- Record all customer data and all unit sold and unsold data Supports the Sales Team in supporting clients’ inquiries of services
- Receive clients’ services complaints and direct the problem to the concerned departments.
- Coordinate with the sales admin & the finance department on clients’ payment dues, outstanding, collections & legal actions.
- Follow up on clients’ service solutions and provide feedback to clients with the proposed and appropriate solutions.
- Document complaints and create a client database after identifying the details of complaints.
- Record and archive complaints electronically or Manually in a proper filling system
- Bachelor degree in any related field
- Minimum 1 year of experience
- Excellent Analytical skills
- ERP implementation Experience is a plus
- Proficiency with technology, especially computers, software applications, and phone systems.
- English is a plus
- Customer Support Representativ...Confidential Company - Cairo, Egypt5 days ago