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E Commerce Specialist

Zamalek, Cairo
Posted 2 months ago
61Applicants for1 open position
  • 12Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
  • Familiarity with web design and a keen eye for detail.
  • Hands-on experience in managing and maintaining e-Commerce websites/portals.
  • Handling day-to-day operational tasks related to the website.
  • Research SEO keywords to use throughout the company's website and marketing materials. Coordinating and working closely with the finance department to process payments.
  • Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
  • Handling website official office page customers inquiries.
  • Resolve and follow up customer compliant within 24-48 hours.
  • Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
  • Call center adherence.
  • Customer Acquisition and retention through calling customers to remake orders or place new orders.

Job Requirements

  • Bachelor's Degree of commerce
  • Minimum 2 years of experience in a similar role.
  • Good knowledge of MS Office and Computer skills
  • Good communication and negotiation skills.
  • Advanced soft skills (Communication, collaboration, time management, presentation, etc
  • v. Good in English is a must.
  • Customer management experience.
  • Excellent people skills
  • Coordination experience.
  • Database management experience.
  • Time management skills.
  • Team work attitude.

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