Head of Fulfilment - Jumia Services (Full Time)
Jumia -
Cairo, EgyptPosted 4 years ago171People have clicked1 open position
Job Details
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Job Description
Operations Management:
- Create KPIs and implement simple systems for evaluating and improving performance
- Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
- Setup and continuously improve warehouse operations processes
- Design dashboards to easily identify bottleneck areas of the operational processes
- Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
- Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
- Controlling health of inventory
Finance, Stock, Fulfilment & Warehouses
- Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
- Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops
Job Requirements
Required Qualifications
- Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
- Advanced Excel and Google Spreadsheets to create macros, pivot tables, VLOOKUPS, analytical capabilities.
- Relevant professional certification in Logistics or supply chain management will be an added advantage
Relevant Experience
- Minimum of 6 years FMCG, E-Commerce or warehouse management experience
- Ability to negotiate and communicate in flawless English, and French/Arabic (depending on base location)
- Demonstrated competency in data reporting and analysis
- Experience or high level of comfort in warehousing operations
- Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
Skills and Competences
- Excellent communication skills both written and verbal
- Familiarity with working in a culturally diverse environment
- Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
- Self-Driven and great independent follow-through Ability
- Strong entrepreneurial skills, leadership, and drive