Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Your Responsibilities:
- Receive, review, and process online customer orders accurately and efficiently.
- Monitor inventory levels, track stock availability, and coordinate with the warehouse team to ensure sufficient product quantities for order fulfillment.
- Collaborate with the warehouse team to prioritize order picking, packing, and shipping, ensuring timely order fulfillment.
- Coordinate with shipping carriers and logistics partners to schedule pickups, generate shipping labels, and track shipments to ensure on-time delivery.
- Manage the returns and exchange process, including issuing return authorizations, coordinating returns, and processing refunds or exchanges.
- Conduct quality checks on incoming and outgoing products to ensure they meet quality standards, report any issues, and work with relevant teams for resolution.
- Maintain accurate records of order status, and tracking information, and communicate order updates to customers.
- Identify areas for process optimization automation, and efficiency enhancement within the e-commerce fulfillment operations.
- Assist with customer inquiries and concerns about order status, shipping, and returns, providing exceptional service and timely resolutions.
- Generate reports on fulfillment metrics, such as order accuracy, on-time delivery, and inventory levels, and use data insights to drive operational improvements.
Job Requirements
Qualifications
- Familiarity with order management systems and e-commerce platforms.
- Advanced MS Excel skills including VLOOKUP and pivot tables.
- Knowledge of inventory management principles, including stock control, cycle counting, and replenishment.
- Experience in e-commerce order fulfillment, preferably in a fast-paced online retail environment.
- Experience with shipping and logistics.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively
- Experience using inventory management software is a plus.
Working conditions:
- Working hours: from 8:00 AM to 5:00 PM including 1 hour break.
- Working days: 6 Days per week from Monday to Saturday (Sunday off)
Please make sure you are comfortable with these conditions before applying