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E-Commerce Fulfillment Specialist

Nasr City, Cairo
Posted 3 months ago
51Applicants for2 open positions
  • 48Viewed
  • 2In Consideration
  • 44Not Selected
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Job Details

Experience Needed:
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Job Description

Your Responsibilities:

  • Receive, review, and process online customer orders accurately and efficiently.
  • Monitor inventory levels, track stock availability, and coordinate with the warehouse team to ensure sufficient product quantities for order fulfillment.
  • Collaborate with the warehouse team to prioritize order picking, packing, and shipping, ensuring timely order fulfillment.
  • Coordinate with shipping carriers and logistics partners to schedule pickups, generate shipping labels, and track shipments to ensure on-time delivery.
  • Manage the returns and exchange process, including issuing return authorizations, coordinating returns, and processing refunds or exchanges.
  • Conduct quality checks on incoming and outgoing products to ensure they meet quality standards, report any issues, and work with relevant teams for resolution.
  • Maintain accurate records of order status, and tracking information, and communicate order updates to customers.
  • Identify areas for process optimization automation, and efficiency enhancement within the e-commerce fulfillment operations.
  • Assist with customer inquiries and concerns about order status, shipping, and returns, providing exceptional service and timely resolutions.
  • Generate reports on fulfillment metrics, such as order accuracy, on-time delivery, and inventory levels, and use data insights to drive operational improvements.

Job Requirements


  • Familiarity with order management systems and e-commerce platforms.
  • Advanced MS Excel skills including VLOOKUP and pivot tables.
  • Knowledge of inventory management principles, including stock control, cycle counting, and replenishment.
  • Experience in e-commerce order fulfillment, preferably in a fast-paced online retail environment.
  • Experience with shipping and logistics.
  • Attention to detail and accuracy.
  • Ability to work independently and collaboratively
  • Experience using inventory management software is a plus.

Working conditions:

  • Working hours: from 8:00 AM to 5:00 PM including 1 hour break.
  • Working days: 6 Days per week from Monday to Saturday (Sunday off)

Please make sure you are comfortable with these conditions before applying

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