Job Details
Skills And Tools:
Job Description
•Handle customers' transactions according to LOB nature.& following set process /scenario and KPIs.
•Stay up-to-date with all the services and products knowledge.
•Keep clients’ and customers’ data confidential
•Providing Basic Information to customers on accounts, orders, payments..etc.
•Identify and assess customers’ needs to achieve satisfaction.
•Provide accurate and complete information by using the right methods/tools.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
•Adhere to schedule, attendance, and break time.
•Researching required information using available resources.
•Build customer interest in the service and the product (Upselling if applicable).
•Communicate positively with all involved parties in order to facilitate service delivery.
Job Requirements
•Level of English: Fluent
•Experience in a call center 0 years.
•Customer orientation and ability to adapt/respond to different types of characters.
•Strong phone contact handling skills and active listening.
•Ability to organize and communicate information clearly.
•Positive and professional customer-oriented attitude.
•Good MS skills.
•Problem-solving skills.
•Exceptional verbal and written communication skills.
•Ability to multi-task.
•Attention to detail.
•Listening Skills.
•Ability to Work under Pressure.
