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Job Description
Summary
Caduceus Lane is looking for passionate Account Managers who will collaborate with our key partners and ensure the long-term success of such collaboration.
They will be responsible for developing long-term relationships with their portfolio of assigned customers and connecting with key business executives and stakeholders. They will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our business solutions based on the customer needs.
Job Responsibilities
- Operate as the lead point of contact for all the matters related to key accounts and customers
- Represent the company and influence the discussions held among the relevant professionals and trade organizations to shape the company’s image and build a well-differentiated competitive profile
- Develop a trusted advisory relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our software solutions based on the customer needs and objectives
- Assist with high-severity requests or issue escalations as needed
- Represent the company in a professional, credible, and trustworthy manner at all times
- Implement the relevant tactics to ensure that the company’s strategies and core business objectives are delivered
- Prepare, conduct, and report effective practices, business updates, and account plans and have a solid understanding of the overall strategic and tactical requirements of the company
- Maintain a regular supply of the relevant market intelligence, technical knowledge, and professional information relating to the company’s portfolio to support the key customer groups using both internal and external information sources.
- Develop the appropriate tactics to obtain a maximum commercial benefit for the company's service range.
Job Requirements
Required Qualifications
Candidate Background
- Having experience as an Account Manager with a minimum of 3 years experience in account management, sales, or any commercial role.
- Demonstrating the ability to adopt an account management approach to manage the assigned account(s) business
- Demonstrating the ability to plan and manage the demands of software portfolio
- Having a proven record in commercializing software products or/and services
- Being a university graduate, with possible further sales/marketing qualifications
Basic Qualification
- A demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- A proven account management experience or any other relevant experience.
- The ability to work in virtual teams, matrix environments, and cross-markets.
- A proven ability to manage multiple projects at a time while paying close attention to details.
- A team-oriented character who demonstrates the ability to work closely with cross-functional partners.
- A Flexible attitude to thrive in a fast-growing company.
- A demonstrated ability to confidently interact with external experts.
- A self-motivated and innovator character who strives to achieve success.
- A self-accountable, persuasive, and competitive character.
- A proven experience in delivering client-focused solutions based on customer needs.
- Excellent interpersonal, negotiation, and communication skills.
- An excellent public speaker with outstanding presentation skills.
- A demonstrated professional and ethical behavior.
- Professional behavior in line with the company leadership attributes and core values.
Technical Qualifications
- A university graduate with a Bachelor's degree
- Fluency in the English language is a must
- IT literacy with strong analytical skills
