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Customer Service Agent (Operator...

Canadian International S... - New Cairo, Cairo

Customer Service Agent (Operator)

Canadian International School - New Cairo, CairoPosted 1 month ago
166Applicants for2 open positions
  • 33Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Greet callers warmly and ask how to help.
  • Transfer calls.
  • Record and deliver messages.
  • Relate the inquiry or the request to the appropriate Department/ Person.
  • Call the appropriate person requested by the caller.
  • Operate switchboard.
  • Taking messages for unavailable employees.
  • Arrange conference call.
  • Schedule or cancel appointments.
  • Answer caller's questions.
  • Answers and routes incoming calls on the telephone system.
  • Performs database retrieval for directory information.
  • Send the updated telephone ext. list and distribute it to all CISE staff.
  • Locate correct and/or unique spelling of names from the database and/or printed directory.
  • Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
  • Assists callers in identifying needs and then routing calls appropriately.
  • Places long-distance calls for authorized staff as necessary.
  • Updates and maintains a copy of staff directory and other resources to ensure accurate dispensing of information.
  • Type all info needed in the inbound and outbound templates.
  • Contributing to compiling together and analyzing all data for patterns reading and plans development.

Job Requirements

  • Bachelor's degree in any discipline.
  • Excellent Microsoft skills ( Excel, Word, PowerPoint…etc)
  • Good memory in operating switchboard
  • Excellent command of written and spoken English
  • Ability to maintain a high level of confidentiality.
  • Effective written and verbal communication skills.
  • Multitasking
  • Organized

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