Job Details
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Job Description
As a Senior Community Service Specialist, you will be dedicated and customer-focused to manage and enhance the experience of residents in our premium residential compounds. You will act as a liaison between the residents and management, ensuring that all community-related services are delivered with excellence while fostering a sense of belonging and satisfaction among residents.
Your responsibilities will encompass the following key areas:
Resident Permits and Documentation:
- Oversee the issuance and renewal of resident permits, ensuring accuracy and compliance with regulations.
- Maintain organized records of all resident-related activities and permits.
Resident Issue Resolution:
- Serve as the primary contact for resident concerns, addressing and resolving issues with a focus on effective solutions.
- Collaborate with residents to understand their needs and implement strategies to enhance their living experience.
- Mediate conflicts and ensure that all resident concerns are handled with professionalism and care.
Community Engagement and Support:
- Promote a positive and inclusive community environment within Fifth Square.
- Organize and implement events, activities, and initiatives that engage residents and contribute to a vibrant community life.
- Ensure clear and effective communication between residents, management, and staff.
Compliance and Safety:
- Ensure that all activities within the compound comply with safety regulations and company policies.
- Maintain a safe environment for all residents by addressing safety concerns and implementing necessary measures.
Reporting and Feedback:
- Track and analyze resident feedback to identify trends and areas for improvement.
- Prepare detailed reports on community service performance and submit them to the Community Services Manager.
Team Collaboration:
- Support junior community service specialists and guide them in executing their responsibilities.
- Collaborate with security, maintenance, and housekeeping teams to ensure the smooth operation of the compound.
Job Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- 2 - 7 years of experience in community services, customer relations, or property management.
- Prior experience in residential compounds or real estate is highly preferred.
- Strong interpersonal and communication abilities.
- Excellent problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and CRM systems.
- Fluent in English and Arabic (spoken and written).
