Customer Care Representatives (C...
51 Talk -
Maadi, Cairo
Job Details
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Job Description
Company Introduction
51Talk is a listed multinational company, a world-leading EdTech company. 51Talk is a leading online English education platform connecting learners with certified teachers who adopt an online one-on-one teaching model, providing English tutoring services worldwide for young and teen users and adults. It leverages innovative technology to provide affordable, high-quality language education.
Role Description:
- Follow company SOPs to provide high-quality consultation and support services.
- Monitor and evaluate teaching quality, offer constructive feedback, and support continuous improvement to enhance learning outcomes.
- Support students’ learning progress by providing timely solutions and proactively optimizing their learning experience.
- Build and maintain strong customer relationships, offering personalised learning plans and suggestions.
- Improve customer satisfaction and encourage referrals through outstanding service.
- +5 Track and analyze students’ learning results, propose improvement plans, and help increase both effectiveness and satisfaction.
Job Requirements
- Bachelor’s degree or above.
- At least 1 year of experience in customer service or a related field.
- Able to communicate in English, B1 or above is required.
- Enthusiastic about providing high-quality service and looking to develop a long-term career in the education industry.
- Strong interpersonal skills with a cheerful and open personality.
