Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Job Requirements
- Fluent english speaker (C1)
- Strong communication skills
- Ability to stay calm under pressure
- Basic computer knowledge (typing, using a browser, etc.)
- Team player with a positive attitude
- No prior customer service experience needed
- Willingness to learn and grow professionally
