- Managing the Cairo Operations Department and overseeing the day-to-day operations of the department.
- Ensuring compliance with policies and procedures, and excellence in customer service.
- Approving training scope and materials for the department.
- Performance management; establishing and monitoring objectives and key performance indicators and conducting performance reviews.
- Implementation and management of projects.
- Design and implementation of staff performance management and promotion processes.
- Design and implementation of staff retention and motivation initiatives.
- Implementation of staff leave policy; managing leave and ensuring sufficient cover for all teams at all times.
- Managing the recruitment process and carrying out interviews.
- Managing disciplinary and grievance processes, staff incentives, and penalties.
- Aligning business requirements with IT solutions and liaising with internal IT suppliers in ensuring issues are resolved as soon as possible.
- Identifying inefficiencies and implementing process improvements to optimise performance and ensure scalability.
- Preparation of regular reports for the senior management team.
- Management of allocated budget and resources.
- Overseeing and reporting on complaints; ensuring the complaints process is being adhered to in accordance with the complaints policy.
- Monitoring service key performance indicators.
- Manage budgets, financial reports, and other operational performance metrics
- Collaborate with other departments and stakeholders to ensure smooth and coordinated operations
- Ensure compliance with regulatory and legal requirements
- Analyze data and trends to identify opportunities for improvement in operations and patient care
- Develop and implement quality improvement initiatives
- Assisting in growing the business of LIPS Egypt, promoting year-on-year growth.
- Other duties with in the job role as reasonably identified by the senior management team.
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