Payments Customer Service Executive - French is a must
HSBC -
Cairo, EgyptPosted 4 years ago288People have clicked1 open position
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Job Description
Activities that involve Manual & Semi-automated Payments, Cheque Payments, Bills, etc. would fall under this job role.
- The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s) in accordance with procedures.
- Voice processes concerning payment orders from HSBC customers – Outbound calls with customers conducted according to scripts and rules with appropriate customer care
- Fraud detection, annihilation any fraud attempt
- Working on different requirements systems
- Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, call-backs, etc.
- Identify and escalate any issues effectively which have any impact of the SLA/Quality to appropriate parties.
- Co-operation with team members and stakeholders
- Updating the procedures/manuals – upon Team Leader / Manager request
- Co-operation in solving all complaints issues connected to payment activities
- Providing practical training and support for new joiners/cross-trained staff
- Active participation in initiatives which may lead to process simplification or automation
- Other responsibilities might be assigned by Management Team.
Job Requirements
- Communicative English language skills (B2/C1 – minimum)
- Fluent French language skills
- Analytical reasoning capabilities
- Strong interpersonal skills
- Excellent communications skills
- Systems skills
- Strong organizational skills
- Ability to work within international environment
- Ability to work under time pressure