Call Center Agent
GUC -
New Cairo, CairoPosted 3 years ago286Applicants for1 open position
- 145Viewed
- 30In Consideration
- 0Not Selected
Job Details
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Job Description
- Answering incoming calls.
- Providing efficient service and act as the first point of contact for university telephone callers/inquiries.
- Assisting callers by giving advice on different university issues & deal with queries in a responsive, sensitive and professional manner to ensure that best service is provided.
- Taking actions when necessary & refer to superiors when an inquiry cannot be dealt with directly.
- Contributing to the continuous improvement of the job by developing a customer service system, creating and updating telephone directories & databases.
- Making outbound calls & undertake related clerical and administrative tasks.
- Fulfilling all duties as communicated by the call center supervisor.
- Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.
- Communicating with different departments.
Job Requirements
- Excellent Arabic and English language skills.
- Very good computer skills
- Previous experience in customer service or a related field is an asset.
- Excellent interpersonal & communication skills with the ability to communicate clearly and effectively
- Professional: Friendly, courteous & polite in all situations.
- Respectable: Good listener, patient & willing to help others.
- Presentable,tactful & flexible.
- Agreeable telephone voice in terms of tone, clarity, pronunciation, and diction.
- Strong teamwork, troubleshooting & problem-solving skills.
- Have the ability to multi-task under pressure & meet deadlines in a fast-paced environment.
- Knowledgeable, reliable, dedicated & demonstrates a high level of integrity.
- Detail-oriented with excellent organizational skills, accuracy & thoroughness in the documentation