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Telesales Agent (Work From Home)

Semicolon Agency
Cairo, Egypt

Telesales Agent (Work From Home)

Cairo, EgyptPosted 2 months ago
121Applicants for2 open positions
  • 109Viewed
  • 5In Consideration
  • 93Not Selected

Job Details

Experience Needed:
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Job Description

  • Contact potential or existing customers to inform them about a product or service using scripts and sales experience
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Job Requirements

  • Proven experience as a telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus

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