Customer Service Representative

Full Time

Dar Elzokora - Dr Osama Ghattas -
Alexandria, EgyptPosted 3 years ago

82Applicants for2 open positions

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Job Description

Dealing directly with customers either by telephone or face to face.
Managing incoming calls and customers' reservations.
Greet and welcome guests as soon as they arrive at the front desk.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Organize workflow to meet customer time frames.
Follow communication procedures and policies.
Maintain a positive and professional attitude toward customers.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Maintain customer databases.
Follow up on customer interactions.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Communicate and coordinate with internal departments.
Provide feedback on the efficiency of the customer service process.
Identifying and assessing customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements.
Reports problems that have a significant impact on the overall goals of the company to the customer care and human resources departments.
Analyze the department’s financial information “Shift Closure” with the accounting department on daily basis.
Assists staff in completing workload assignments (If necessary).
Carries out supervisory responsibilities in accordance with Dar El Zokora policies and applicable house rules. (when necessary)
Ensure customer satisfaction and provide professional customer support.

Job Requirements

(Foreigners are welcomed to apply)

(French & English school graduates is a plus)

2-5 years of experience (Fresh Graduates are also welcomed to apply).
Full Time
Females & Males
Graduates Only (University Graduate)
Presentable (Is a Must) as you will be in direct contact with the patients
Very Good/Excellent Command of English Language.
Excellent communication, presentation and soft skills.
Demonstrates a positive, enthusiastic, friendly attitude
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening
Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
Computer Literacy.
Flexibility to work on rotational shifts basis (No Overnight Shifts)
8 working hours