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Application Support Engineer

Al Ahly capital holding ...
Zamalek, Cairo

Application Support Engineer

Zamalek, CairoPosted 2 months ago
187Applicants for1 open position
  • 116Viewed
  • 13In Consideration
  • 101Not Selected

Job Details

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Job Description

  • Respond to inquiries and resolve issues from internal stakeholders and
    customers related to accounting matters.
  • Responsible for day-end, month-end, and year-end close processes
  • Collaborate with the development team to coordinate the resolution of
    escalated problems, ensuring timely and effective problem-solving.
  • Collaborate with other teams like Treasury, Accountant, and Operation
    to ensure smooth operations.
  • Assist in the planning and execution of core banking software upgrades.
  • Facilitate user acceptance testing and provide training to end-users.
  • Develop and maintain comprehensive documentation, training materials, and knowledge base articles to support end-user self-help and enable efficient troubleshooting.
  • Analyze the bank's business processes, operations, and data to identify opportunities for improvement.
  • Gather, document, and validate business requirements from stakeholders across different departments.
  • Translate business requirements into functional and technical specifications for IT implementation.
  • Collaborate with technical teams to ensure the designed solutions meet the defined requirements.
  • Develop process flows, data models, and other documentation to support the implementation.
  • Conduct feasibility studies, cost-benefit analyses, and risk assessments for proposed solutions.
  • Monitor and measure the performance of implemented solutions against business objectives.
  • Midnight shift for End of day and end of Month process.

Job Requirements

  • Bachelor’s degree in accounting, Finance, or a related field
  • 1-2 years of experience in a banking or financial services environment
  • Strong knowledge of accounting principles, practices, and regulatory requirements
  • Proficient in the use of core banking systems and accounting software
  • Familiarity with database management systems (e.g. Oracle, SQL Server)
  • Ability to analyze complex business requirements and translate them into technical designs.
  • Familiarity with Agile software development methodologies
  • Excellent problem-solving, analytical, and organizational skills
  • Good written and verbal communication abilities
  • Ability to work well in a team and cross-functional environment.

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