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Customer Project Manager (Hybrid...

SSC Egypt
Cairo, Egypt

Customer Project Manager (Hybrid)

Cairo, EgyptPosted 14 days ago
30Applicants for1 open position
  • 5Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

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Job Description

 

Responsibilities:

•     Develop and manage client portfolios.

•     Own the end-to-end relationship with assigned clients to achieve project delivery and customer success targets such as: Achieving customer retention, Increasing customer advocacy , Optimizing and decreasing project delivery turnaround time , Ensuring retention and satisfaction of assigned clients

•     Plan, in detail, the customer journey until business objectives are met

· Sustain business growth and profitability by maximizing the value of the delivered product through improved customer experience and journey

•     Analyze customer data to improve customer experience.

•     Hold product demonstrations for customers.

•     Mediate between clients and the organization.

•     Handle and resolve customer requests and complaints.

•     Minimize customer churn.

•     Be a customer advocate while capturing customer feedback and reporting requests to contribute inb Product Management and Development cycles

•     Involve success engineers in customers' engagements as needed

•     Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Job Requirements

 

Customer Project Manager Requirements:

•     Bachelor’s degree in computer science/Computer Engineering

•     2+ years of experience in customer success

•     4+ years of experience in software project management with a proven success record.

•     Very good knowledge of MS Project

•     Highly organized and able to multitask.

•     Self-driven and proactive nature.

•     Excellent communication and interpersonal skills.

•     Demonstrate leadership qualities.

•     Analytical and process-oriented mindset

•     Active team player, self-starter, and multitasker who can quickly adjust priorities

•     Comfortable working across multiple departments in a deadline-driven environment

•     Thrives in a high-tech, fast-paced, team-oriented environment.

•     Excellent Presentation Skills - Public Speaking Abilities

•     Outstanding Communication Skills.

· Fluency in communicating in both Arabic and English (Writing and speaking)

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JobsIT/Software DevelopmentCustomer Project Manager (Hybrid)