Skills And Tools:
• Develop and manage client portfolios.
• Own the end-to-end relationship with assigned clients to achieve project delivery and customer success targets such as: Achieving customer retention, Increasing customer advocacy , Optimizing and decreasing project delivery turnaround time , Ensuring retention and satisfaction of assigned clients
• Plan, in detail, the customer journey until business objectives are met
· Sustain business growth and profitability by maximizing the value of the delivered product through improved customer experience and journey
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Be a customer advocate while capturing customer feedback and reporting requests to contribute inb Product Management and Development cycles
• Involve success engineers in customers' engagements as needed
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Customer Project Manager Requirements:
• Bachelor’s degree in computer science/Computer Engineering
• 2+ years of experience in customer success
• 4+ years of experience in software project management with a proven success record.
• Very good knowledge of MS Project
• Highly organized and able to multitask.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Analytical and process-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Comfortable working across multiple departments in a deadline-driven environment
• Thrives in a high-tech, fast-paced, team-oriented environment.
• Excellent Presentation Skills - Public Speaking Abilities
• Outstanding Communication Skills.
· Fluency in communicating in both Arabic and English (Writing and speaking)
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