Technical Support Engineer
Dtec -
Heliopolis, CairoPosted 4 months ago52Applicants for3 open positions
- 51Viewed
- 14In Consideration
- 12Not Selected
Job Details
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Job Description
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Requirements
- Proven work experience as a Site Engineer or similar role
- Collaborate and communicate asynchronously
- Document all the things so you don’t need to learn the same thing twice
- Have an enthusiastic, go-for-it attitude
- Relevant training and/or certifications as a Site Reliability Engineer
- aware of low current system is a must
- aware of switching And routing is a must
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