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Operations Manager

TEMPO - Abbassia, Cairo

Operations Manager

TEMPO - Abbassia, CairoPosted 30 days ago
219Applicants for1 open position
  • 201Viewed
  • 11In Consideration
  • 186Not Selected

Job Details

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Job Description

  • Oversee all aspects of team member improvement and development related to programs and business needs.
  • Ensure all company policies and procedures are adhered to at the centers. This includes promoting a healthy work environment with respect for all employees.
  • Oversee performance and quality standard reviews to ensure outcomes meet business expectations.
  • Provide daily, weekly, and monthly Operations reports on the state of the business performance.
  • Troubleshoots and creates action plans to quickly and effectively address problems.
  • Identifies process improvement opportunities to drive operational efficiencies operation.
  • Monitors all key metrics in support of meeting/exceeding initiative objectives.
  • Supervise subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring.

Job Requirements

  • Bachelor’s degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
  • Extensive experience in management and operations management in a customer service or call center environment.
  • Passionate about technology and fitness
  • Excellent written and verbal English communication skills with the ability to comfortably interact with cross functional teams
  • Advanced experience working with Kustomer (or similar helpdesk software), UJET, Slack, G Suite, Excel preferred
  • Ability to analyze and interpret qualitative and quantitative data
  • Flexibility and versatility in problem analysis and resolution requiring attention to detail
  • Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
  • Excellent leadership, people management, communication and influencing skills at a senior level
  • Located in Cairo, Egypt (local candidates highly encouraged)
  • Flexible to work night shift and on weekends.

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