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Job Description
- Follow communication procedures, guidelines and policies
- Handle incoming Calls
- Communicates and coordinate with other internal departments as necessary.
- Handle the outbound calls
- Follow up – Collection support – survey –data updated
- Solving customer problems and responding to their requirements
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Responsible for the NPS and customer satisfaction
- Assure the SLA and ASA (Average speed of answer)
Job Requirements
- Bachelor degree.
- 0-2 years of experience in a call center environment.
- English Language is a must.
- good in relevant computer applications
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations appropriately.
- Effective Communication Skills.
- Creative Problem Solving.
- Flexibility and Friendly
