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Automotive Customer Service Repr...

A-part Auto - Katameya, Cairo

Automotive Customer Service Representative

A-part Auto - Katameya, CairoPosted 2 months ago
50Applicants for2 open positions
  • 3Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation.
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
  • Develops and monitors the results of a dealership customer service questionnaire.
  • Implements customer satisfaction programs.
  • Acts as a contact person for any special projects regarding dealership improvements.
  • Assists service customers during the morning service rush, when possible.

Job Requirements

  • Bachelor's degree (B.A.)
  • Three to Six years related experience and training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

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