IT Help Desk Engineer - Nile Badrawi Hospital

Cleopatra Hospitals Group Maadi, Cairo

152
Applicants for
1 open position
5
Viewed
3
In Consideration
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Key Responsibility (Tasks): 

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to Employees.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
Job Requirements
Experience, Education and Training:
  • BS degree in Information Technology, Computer Science or equivalent.
  • 2 years of experience in providing help desk support.
  • Good English.
  • Hands-on experience with Windows OS.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft and Cisco or similar technologies is a plus
About this Company

Established in July 2014, Cleopatra Hospitals Group (“CHG”), is a healthcare investment platform with the aim of enhancing the quality and accessibility of healthcare in Egypt. The platform was formed by Abraaj, a leading private equity investor operating in global growth... (More)

See all Careers and Jobs at Cleopatra Hospitals Group
Similar Jobs
IT Help Desk
Flairstech - Cairo
IT Technical Support And Help Desk - Mul..
Confidential Company - Giza
IT Help Desk Team leader - Multinational..
Confidential Company - Giza
IT Help Desk - (First Line Support) New
Confidential Company - Cairo
IT Help Desk Specialist
Daltex - Giza
Senior Computer Vision Engineer
Confidential Company - Cairo
See other new jobs >>
Hiring?
Signup for an employer account and Post your Jobs!