Account Manager (Advertising)

Responsibilities

• Manages a portfolio of accounts to achieve long-term success.
• Develops positive relationships with clients.
• Acts as the point of contact and handle customers’ individual needs.
• Resolves conflicts and provide solutions to customers in a timely manner.
• Suggests actions to improve and Identifies opportunities to grow business with existing clients.
• Makes sure clients receive requested services in a timely fashion.
• Coordinate with staff members working on the same account to ensure consistent service.
• Services multiple clients concurrently, often meeting deadlines.
• Communicates with clients to ensure that all of their needs are understood and addressed.
• Builds strong client relationships to maintain old business and acquire new customers.
• Collaborates with various internal departments to ensure that they fulfill all customer requests.
• Resolves complaints and keeping track of all processes that pertain to the client's desires.
• Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.
• Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence.