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Job Description
- Responsible for the collection and management of major customer resources in the target industry according to the marketing plan;
- Responsible for the promotion of the company's old customers, and coordinate the planning and implementation of the precise marketing plan for the old customers;
- Responsible for effectively evaluating and screening customer needs and market information through telephone visits, network information collection, etc.;
- Responsible for answering calls from company customers, matching customer intentions, and conducting regular customer satisfaction surveys;
- Coordinate with the requirements of department leaders to do a good job in the promotion and maintenance of the customer relationship management system.
Job Requirements
- Bachelor degree or above, more than 3 years of customer relationship management work experience, proficient in Mandarin, polite, and establish and maintain a good corporate image;
- Familiar with computer operations, such as word, excel, PPT and other common office software;
- Have excellent service awareness and professionalism, excellent communication and adaptability, and strong ability to withstand pressure;
- Have good data search and resource integration capabilities, strong learning ability and teamwork spirit.
