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Call Center / Customer Service S...

- Cairo, Egypt

Call Center / Customer Service Supervisor

- Cairo, EgyptPosted 2 months ago
262Applicants for5 open positions
  • 139Viewed
  • 28In Consideration
  • 27Not Selected

Job Details

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Job Description

  • Be the leader of Call Center, manage the team well to satisfy clients' varied requirements.
  • Be responsible for team performance and work allocation, guide the team, be the consultant and record all feedback and result.
  • Manage team daily KPI, prepare relevant daily / weekly / monthly report.
  • Organize regular team meeting, and participate Ops Mgt meeting.
  • Update team members with Company News effectively including but not limited to new requirements, changes, upgrades etc.
  • In charge of all tools in Call Center for implement, training or performance management related.
  • Follow up key individual cases and final solution.
  • Negotiated directly with clients for project or other necessary issue.

Job Requirements

  • Bachelor degree or above.
  • Candidates from logistics / courier industry are preferred.
  • 5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 agents.
  • Experience working in a multinational and multicultural environment.
  • Good spoken and written English capability is a PLUS.
  • Honest, patient, customer oriented.
  • Advanced computer skills using a variety of programs highly desired.
  • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day.
  • Applicant needs to be in People Management role.

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