Senior Telecom Support Engineer (VOIP & Contact Center)Aura-tech Communication Systems and Information Technology - Maadi, CairoPosted 11 days ago
- 0In Consideration
- 5Not Selected
Skills And Tools:
We are looking for a qualified candidate to join our technical team to deploy and maintain a wide range of Avaya and other voice communications and contact center products with the following skills and qualifications :
- Interact with the major telecom providers in the market.
- Installation and maintenance of telecom products.
- Implementation of contact centers solutions
- Handle different kinds of support requests.
- willing to handle a team and enhance the team performance
- hands-on Avaya IP Office and Avaya communication manager
- flexible to work remotely and onsite according to the work load
- Bachelor’s degree in Telecommunications or Computer science
- VOIP and Networking background, CCNA certification is preferred.
- ITI or NTI Diploma is a plus.
- Self-motivated, positive, and a team player with strong interpersonal skills.
- Ability to meet deadlines, prioritize, multi-task, and handle different customer needs and changes.
- Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Experience in Avaya Solutions or similar.
- Strong skills with Microsoft Outlook and Office products.
- Excellent command of English.