Job Details
Skills And Tools:
Job Description
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Responding promptly to customer inquiries
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Ensure customer satisfaction and provide professional customer support.
Job Requirements
-Fluent English is a must (Spoken & Written)
-Excellent communication and problem solving skills & familiar with phone techniques and skills.
-Flexible with rotational shifts and days off
-Able to effectively handle multiple tasks in a fast paced environment and a good team player
-Very good computer skills
-Ability to adapt to change and to meet the changing demands of the work environment.
-Able to provide demonstrated verbal communication skills and to convey information clearly and effectively.
