SR. Outbound Hotel Reservation A...
BCD-EWT -
Heliopolis, CairoJob Details
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Job Description
- Handle outbound calls to confirm reservations for hotels in African countries, providing guests with all necessary booking details.
- Assist in making, modifying, and canceling reservations for various hotels and destinations across Africa.
- Provide guests with in-depth information about hotel rates, services, availability, and local travel information related to African destinations.
- Coordinate with local hotels in Africa to ensure special requests are handled promptly and guest needs are met.
- Upsell hotel services such as room upgrades, special packages, and experiences tailored to African destinations.
- Maintain accurate records of all reservations, special requests, and communication with clients and hotels.
- Resolve any booking issues or discrepancies with hotels in Africa to ensure guest satisfaction.
- Build strong relationships with hotels and other travel-related partners across Africa to improve guest offerings.
Job Requirements
- Previous experience in a hotel reservations or travel booking role with a focus on Africa is preferred.
- Strong understanding of the African hotel and tourism market.
- Excellent communication skills with the ability to handle outbound calls professionally.
- Familiarity with popular travel destinations in Africa and local tourism trends.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using hotel reservation systems and Microsoft Office Suite.
- Fluency in [languages required, e.g., English, French, Arabic] is a plus, especially if dealing with multiple African regions.
