CRM Executive
Naqla -
Nasr City, CairoPosted 2 years ago35Applicants for3 open positions
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Contact with the client as the assigned one for his accounts and job requests.
- Receive mail request from the client with the booking details.
- Create the request on the dashboard to get the needed confirmation from the concerned departments “Finance, Ops and fleet” to release order on the dashboard.
- Release order into trips with the details of each.
- Follow up executing for the trips starting with confirming that allocation and any related process have been done.
- Follow up with Ops to make sure that all units have released, gated in & S.O delivered in order to be shipped
- Validate and handle delays with both client and driver.
- Check the BL time card or delay statement mail, then inform the client with the price to submit the delay price on dashboard
- Follow up documents collection,
- Reviewing invoices with finance before sending to the client to make sure of allocation fees. Tariffs, receipts and delays.
- Feedback the client with the updates during the trip on scheduled time till the job ended.
- Support in some meeting with the sales team to our clients
- Responsible for train the new comer with the head of Dept.
- Prepare a monthly report of num. of bookings received, number of finished bookings, client volume and BU performance.
- Participate in preparing SLA as per the dues and client needs.
Job Requirements
- Deadline-Oriented.
- Task Planning.
- Organized, disciplined and a good team member.
- Has a very good communication and problem solving skills.
- Analytical and critical thinking skills and the ability to influence others and manage change
