Job Details
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Job Description
- Provide Direct Customer Support through various channels.
- Continuously monitor the performance of the team, and craft tailored development plans for each member.
- Oversee day to day performance and workflow, ensuring SLAs and targets are met.
- Create a healthy and comfort work environment.
- Monitor chats/calls/tickets either live and saved and provide feedback.
- Support Process Improvement and contribute to process optimization.
- Support team members by answering questions and providing knowledge or solutions.
Job Requirements
- Excellent Problem Solving Skills
- Flexible with rotational shifts and working hours
- Excellent communication skills
