Technical Support & Customer Service Engineer - Heliopolis Branch

Main Job Duties:

• Provide service and customer support during visits answering inquiries
• Responsible for handling customer while testing a new hearing aid
• Support the customer psychologically to accept their hearing loss and choose the suitable Hearing aid
• Help customers to understand their Audiograms
• Handle the implementation process for new hearing aid and giving customer orientation for the aid features, wearing, usage and preserving it.
• Obtain ear impressions for preparing ear molds and hearing aid shells.
• Prepare the work order and invoice, ear molds and maintenance documents and reports.
• Apply amendments and fine tunings and re-fitting for HA.
• Any others tasks assigned by the direct manager