Customer Success Specialist
WUZZUF -
Maadi, CairoPosted 2 years ago143Applicants for4 open positions
- 82Viewed
- 16In Consideration
- 95Not Selected
Job Details
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Job Description
We are looking for Customer Success Specialist with a great understanding to the employment market. He/She will be responsible a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn.
As a Customer Success Specialist , You should also be able to provide insights to our client on recent business trends and improve customer experience through product support and tailored solutions
Main Duties
- Develops a customer relationship that promotes product or solution usage, retention, loyalty, and customer satisfaction.
- Acts as a point of contact between the client and other internal teams in regard to the clients’ feedback.
- Follows up with the clients on the vacancies’ status and follows/optimizes the workflow to adhere to the needed KPIs, targets, and ensure customer satisfaction.
- Work with customers to ensure they are leveraging effectively and finding value in our services
- Work closely with Sales team and other Technical teams to ensure an exceptional customer experience
- Maintain a revenue base by managing account retention and renewal with the assistance from the sales team
- Drive upgrade revenue through increased product adoption and increased usage
Job Requirements
- Fluent oral and written English
- At least 1-year of experience in recruitment or Call Center field
- Previous experience with online recruitment is a bonus
- Good experience with CRM tools
- Superior phone Communication skills
- Attention to details