Job Duties

• Implement the sales, marketing, and after-sales processes
• Responsible for new clients’ acquisition, follow up, client relationship, satisfaction & retention
• Responsible for achievement of assigned sales target
• Responsible for the Public Calendar activities

Responsibilities

• Database building, updating, and management
• Prospect new clients and follow up to generate sales opportunities
• Research & list new industries/entities to be approached
• Achieve monthly KPIs of cold calls, meetings & proposals
• Keep track and respond to client requests on company email, business line, and other channels
• Schedule, shadow & conduct client meetings as well as post sales meeting activities
• Update the sales-related templates, calendars, sheets & CRM system
• Consolidate and finalize commercial proposals
• Responsible for the sales department archiving system (e-mails, outlines, proposals, budgets, executions, client history & feedback)
• Support in customized proposals for potential clients with reference to the L&D department.
• Align with the L&D to make sure all client needs are covered in training materials.
• Handle after-sales services including workshops implementation, invoicing, customer feedback, upselling and complaints resolution.
• Keep track of the history of sales-related correspondence.
• Responsible for the sales and public relations campaigns in booths and other outdoor fairs to represent the company as well as to generate sales leads.
• Manage cross-functional activities with the L&D, Client Operations, and Finance departments to provide clients with the highest quality of service.
• Prepare and submit periodical reports as directed.
• Adhere with sales activities SLA’s.
• Responsible for Impact Public Calendar planning, administration, and implementation.
• Achieve Annual and quarter sales Target
• Maintain excellent relationships with existing clients, upselling, retaining old clients and ensuring client satisfaction.