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IT Technical Support Admin

Raya Customer Experience - 6th of October, Giza

IT Technical Support Admin

Raya Customer Experience - 6th of October, GizaPosted 1 month ago
200Applicants for1 open position
  • 146Viewed
  • 18In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback. 
  • Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software. 
  • Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices. 
  • Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.
  • Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.
  • Assist users with wireless and remote access.
  • Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.
  • Assist in selecting and deploying new technology to support organizational goals and objectives.
  • Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out.
  • Handle operating system installation and ensure the system is configured based the client requirement. 
  • Support business needed applications and escalate issues to the second line resolver group if not fixed.
  • Monitor infrastructure and conducts frequent health check up on computer hardware/software and execute preventive maintenance plans.

Job Requirements

  • University Graduate (Computer Science or related discipline).
  • Minimum of 1 years of experience in a related role.
  • Background in CCNA is must.
  • Background in MCSA is Preferable.
  • Very good in both Arabic and English language is mandatory.

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