Customer Service Representatives
New Cairo, CairoPosted 3 months ago49Applicants for3 open positions
- 33Viewed
- 0In Consideration
- 6Not Selected
Job Details
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Job Description
- Promptly answer incoming calls / emails / tickets / or chats.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Follow up on pending requests / complaints to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Liaise between stakeholders with effective communication for escalations or requests that require intervention from other teams or external partners.
- Observe orders flow in their different stages, and proactively take the needed actions to ensure smooth order management flows.
- Follow correct escalation metrics when needed.
Job Requirements
- Fluent English. (Spoken / Written)
- Good common sense and logical thinking skills.
- Good time management skills.
- Great team player, and collaborates well with others.
- Able to learn, develop, and comprehend constructive feedback.
- Has at least 2 years of experience in a customer service / customer support environment.
- Dental experience is preferred but not a necessity.
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