Technical Sales Engineer

STC -
Nasr City, Cairo

STC -
Nasr City, CairoPosted 1 month ago

49Applicants for2 open positions

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Research and identify solutions in light current field
knowlage in access control-parking system-fire alarm-intrusion system-cctv
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Technical Expertise: A strong understanding of the engineering principles behind the products or services being sold (e.g., mechanical, electrical, software engineering).
Sales Acumen: The ability to close deals, negotiate terms, and drive sales results.
Problem-Solving Skills: Ability to address and resolve technical issues customers may encounter.
Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Relationship Management: Strong interpersonal skills to build trust and rapport with clients.
Project Management: Ability to manage timelines and coordinate the technical and sales teams.
Business Acumen: Understanding of pricing strategies, contracts, and the business implications of sales decisions.